Make and receive voice calls as customer tickets from your Richpanel dashboard. ![]() These 4 roles are managed from the Aircall Dashboard, and only Owner and Admin roles have permissions to create and edit users’ roles. Provide customer support via phone calls with the Richpanel and Aircall. □ Any new user will be assigned at least the Agent role, with which the user will be able to access the Aircall apps to make and receive calls. They only have full access to the Aircall Apps, and to their call recordings. ⚠️ Please note these users only have reading access to the Roles section.Īgent: this role should be assigned to those users who need to be making and receiving calls. Users with this role have full access, edit, and data export permissions for Analytics (Stats, Analytics+, Call History, Activity Feed, Monitoring), Call Settings, and to calls recordings. Supervisor: this role should be assigned to users only needing to supervise and report on the team's performance. However, they do not have the rights to assign users to the Owner role, as only Owners are able to edit and assign Owner roles. ⚠️ Please note that these users have extensive permissions on Roles editing by being able to edit and create other Admin, Supervisor or Agent users. ![]() These users will have full access, edit, and data export permissions for Numbers, Users, Teams, Analytics (Stats, Analytics+, Call History, Activity Feed, Monitoring), Call Settings, Integrations, and calls recordings. ⚠️ Please note that these users will have limited permissions for Roles editing, only being able to create and edit other Owner users.Īdmin: this role should be assigned to those users needing to manage numbers, calls distribution, users, and oversee teams performance. These users will have full access and edit permissions to the company plan, billing information, and user management. Owner: this role should be assigned to those users who need to manage users’ access, and company sensitive information like billing info and plan details. ![]() There are four Dashboard User roles in Aircall that can be assigned to your organization users based on what Dashboard sections and rights they need to perform their job: What do I need to know about Aircall User Roles?
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